We’ve made our Flexible Delivery (worth £49.99) absolutely FREE. That means we can be adaptable at no extra cost to you.

Flexible Delivery - FREE
Your delivery date is confirmed at time of purchase check-symbol-30px
Choice of delivery dates Any available
Delivered to your room of choice check-symbol-30px
Ability to change your delivery date Up to 3 days prior
Choose any available weekday within the next 3 months check-symbol-30px
SMS delivery reminder 36 hours before check-symbol-30px
Courtesy call 30 minutes before arrival check-symbol-30px
2 man delivery service check-symbol-30px
Delivery to UK mainland and NI only check-symbol-30px

We're committed to providing a delivery service which is quick, efficient and hassle-free.

  • Our Flexible Delivery gives you the option of choosing any available delivery date that suits you and as part of our Flexible Delivery you can re-book your delivery anytime via your online account.
  • Available delivery dates will be presented at checkout. The dates offered are based on the current government guidelines, and so might change.
  • We are always working to get your furniture to you as soon as possible with the flexibility you need, free of charge.
  • For all deliveries, we will take your furniture to a room of your choice but unfortunately we are unable to unpack your order or take the packaging away. The day before your delivery we will send you a text message (SMS) re-confirming the delivery date and also provide you with a three hour delivery window. On the day of delivery we will call you 30-45 minutes before to let you know we're on the way.
  • Our products begin their journey to you 3 working days before the actual delivery date. Therefore any amendments to the stated delivery date will be subject to a £49 fee. If an order is cancelled within 3 working days of the stated delivery date a return fee will apply. Please check Our Cancellation & Refund Policy of Your Owners Manual.
  • Please try to keep the packaging in good condition as its important in case you need to return your items. Damaged packaging will invalidate your returns rights.
  • Your furniture is packaged well to ensure it arrives to you in perfect condition.
  • Please advise us of any issues or damages within 24 hours
  • Some large items (such as beds and wardrobes) do require minimal assembly.
  • Click here to view the image as a PDF.
  • Before you buy, we recommend that you check that your chosen furniture will fit through hallways and doorways into your home, and into the desired room.
  • If your furniture is to be taken upstairs, measure the clearance height, especially if your staircase curves.
  • If your home has a lift, measure the height and width of the doorway as well as the lift.
  • On the day of delivery, make sure the route of the furniture from the delivery van is safe and clear, taking into account access to the back of the van.
  • Remove anything from the walls of the access route that may be damaged, or that may restrict the delivery of your furniture.
  • Put down protective material, i.e sheets on the floors if desired. Protect edges and corners of railings and doorways with bubble wrap.
  • Clear space in the room for the new furniture.
  • Pets should be shut in a separate room during the delivery.
  • After delivery, keep your furniture's packaging and quality control label. The label will be needed for reference if you need to get in touch with us about your furniture.
  • Check the furniture is in perfect condition. If you have any concerns, contact us immediately.
  • Please note, we do not remove or dispose of any packaging as part of our delivery service.

Other Delivery Information

  • For any orders with a delivery address in the below-listed postcode areas, or orders weighing less than 25kg, we may deliver using a pallet delivery service or a parcel courier.
  • ** If you live in any of the following postcode areas, your order may be delivered using a one man palletised distribution service:
    KW11, KW13-14, IV27
  • ^Unfortunately we are only able to deliver to the UK Mainland and Northern Ireland.
  • Please note that on rare occasions your delivery service may be subject to change. If this occurs, you will be contacted prior to delivery to be informed of any changes.