YOUR DELIVERY OPTIONS

We offer a choice of four delivery options; Premium, Flexible, Standard or Doorstep Delivery. More information on how this works is in our FAQs, and we will also send you an email confirming what happens next when you place your order.

	Doorstep Delivery - from £9.99	Room of Choice delivery - from £29.99	Flexible Delivery - £69.99	Premium Delivery £99.99
Recommended for	Smaller cabinetry items and accessories	Larger cabinetry items, sofas and mattresses	Larger cabinetry items, sofas and mattresses	Larger cabinetry items and multiple-item deliveries
Your order unpacked	X	X	X
Your furniture set up for you	X	X	X
All packaging taken away	X	X	X
Change your delivery date as often as you need	X	X	Up to 3 days prior	Up to 3 days prior
Choose any available weekday within the next 3 months	X	X
Earliest delivery option provided	X	X
Choice of delivery dates, including delivery within 7 days*	3 provided	3 provided	Any available	Any available
Delivered to your room of choice	X
Brought to you by a two-person team of our delivery experts**
Your delivery date is confirmed at time of purchase
SMS delivery reminder 36 hours before
Courtesy call 30 minutes before arrival
Delivery to UK mainland and NI only
Orders up to £699.99 / Orders over £699.99	£9.99 / £29.99	£29.99 / £39.99	£69.99	£99.99

We're committed to providing a delivery service which is safe, quick, efficient and hassle-free.

COVID-19 additional measures

At Oak Furnitureland, the safety and wellbeing of our colleagues and customers is our number one priority, and this won’t change, as we continue to ensure a safe delivery experience.

Our vehicles are all cleaned and sanitised daily by our delivery team, who will give you a 30 minute pre-call. Please advise them if anyone in your home is experiencing any COVID-19 symptoms as advised on the NHS website, or if anyone in your home is vulnerable, shielding or self isolating and would rather receive your delivery at the doorstep.

Please check our FAQs for additional information.

Our delivery options

Premium Delivery

Our Premium Delivery service gives the option of choosing the earliest available delivery date for your order. Your chosen delivery date is flexible, and you can change this online if needed via your online account as often as you need, up to three days before your item is delivered. In addition to this, our Premium service includes room of choice delivery, and our expert delivery team will unpack your item(s), set them up where you want them to go in your room(s), and will take all the packaging away once they are done setting up, leaving you to enjoy your new beautiful furniture, hassle free. Our Premium Delivery service is recommended for multiple-item deliveries and larger furniture items.

Flexible Delivery

Our Flexible Delivery gives you the option of choosing any available delivery date that suits you. Your chosen delivery date is flexible, and you can change this online if needed via your online account. Our Room of Choice service is also available as part of Flexible Delivery, unfortunately we are unable to unpack orders or take packaging away.

Room of Choice Delivery

With our Room of Choice Delivery, our team will bring your new furniture into the room(s) of your choice. This delivery option is recommended for larger cabinetry items, sofas and mattresses. Unfortunately we are unable to unpack orders or take packaging away.

Doorstep Delivery

We will deliver to the doorstep only and will not be able to enter your home. We recommended this delivery option for orders of smaller cabinetry items and accessories. A member of your household will need to be present to accept delivery and carry your furniture over your threshold, which our drivers will observe.
If you prefer, we can deliver to a secure garage. If your garage is not joined to your property we will need to see proof of identification at the point of delivery.
If you live in a flat, we can only deliver to the entrance of your building, and not to your front door. As we will need you to carry your furniture over the threshold, we will need to see proof of identification at the point of delivery.
Our furniture is not flat packed, and therefore can be large and heavy. Getting larger items upstairs, for example, can be particularly challenging. If you have ordered larger items (for example sofas, dining tables, wardrobes, chest of drawers, sideboards) you will need someone from your household to help you carry your items into your home and into the room of your choice when our delivery team arrives.

All Deliveries

For all deliveries except our Premium Delivery service, unfortunately we are unable to unpack your order or take the packaging away. On the day before your delivery we will send you a text message (SMS) re-confirming the delivery date and also provide you with a three hour delivery window. On the day of delivery we will call you 30-45 minutes before to let you know we're on the way.
Available delivery dates will be presented at checkout.
Our products begin their journey to you 3 working days before the actual delivery date. Therefore if you need to amend your delivery date within this time frame, you will be charged a £49 late re-delivery fee. If an order is cancelled within 3 working days of the stated delivery date, a return fee will apply. Please check Our Cancellation & Refund Policy of Your Owners Manual.
If for any reason you need to return your items, you will need to repackage them securely. We therefore recommend you keep your original packaging in good condition until you are 100% satisfied with your products.
Your furniture is packaged well to ensure it arrives to you in perfect condition.
Please advise us of any issues or damages within 24 hours.
Some large items (such as beds and wardrobes) do require minimal assembly.

Click here to view the image as a PDF.
Before you buy, we recommend that you check that your chosen furniture will fit through hallways and doorways into your home, and into the desired room.
If your furniture is to be taken upstairs, measure the clearance height, especially if your staircase curves.
If your home has a lift, measure the height and width of the doorway as well as the lift.

On the day of delivery, make sure the route of the furniture from the delivery van is safe and clear, taking into account access to the back of the van.
Remove anything from the walls of the access route that may be damaged, or that may restrict the delivery of your furniture.
Put down protective material, i.e sheets on the floors if desired. Protect edges and corners of railings and doorways with bubble wrap.
Clear space in the room for the new furniture.
Pets should be shut in a separate room during the delivery.

After delivery, keep your furniture's packaging and quality control label. The label will be needed for reference if you need to get in touch with us about your furniture.
Check the furniture is in perfect condition. If you have any concerns, contact us immediately.
Please note, Premium Delivery is the only service we have where our team will take away packaging after delivery.

Other Delivery Information

For any orders with a delivery address in the below-listed postcode areas, or orders weighing less than 25kg, we may deliver using a pallet delivery service or a parcel courier.
** If you live in any of the following postcode areas, your order may be delivered using a one man palletised distribution service:
KW11, KW13-14, IV27
Unfortunately we are only able to deliver to the UK Mainland and Northern Ireland.
Please note that on rare occasions your delivery service may be subject to change. If this occurs, you will be contacted prior to delivery to be informed of any changes.

Representative finance example

Purchase amount	Deposit	48 monthly payments	Total amount of credit	Total charge for credit	Total Repayable	Fixed rate of interest per annum	Duration
£2000.00	£0	£50.23	£2000	£411.04	£2,411.04	5.1%	48 months
9.9% APR Representative

Oak Furnitureland is a trading name of Oak Furnitureland Group Limited (FRN: 928005) which is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority (FRN: 631736).
The permissions of Consumer Credit Compliance Limited as a Principal firm allow Oak Furnitureland Group Limited to undertake credit broking. Oak Furnitureland Group Limited acts as a credit broker not a lender and will introduce you to V12 Retail Finance Limited to complete your application for finance. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. You will not pay more as a result of our commission arrangements.

* Delivery - 7-day delivery on selected lines only. Subject to stock availability and based on accepting the first delivery date offered. Available dates are presented at checkout, and may vary depending on the delivery option selected.
* Credit - Credit is subject to status. Applicants must be aged 18 or over. Terms and conditions apply
* Half Price Chairs - Offer is limited to up to 10 dining chairs when you buy any dining table. Dining chairs are sold in pairs.

© 2021 Oak Furnitureland. All rights reserved. Company reg. 12645185. VAT reg. GB350645607 Registered Address: Oak Furnitureland Group Ltd, Unit DC2, Viscount Way, South Marston Ind Estate, Swindon, Wiltshire SN3 4TN. Registered in England and Wales.