Returns Fees

If you would like to cancel your order for any reason, please advise us of this 3 full working days before your delivery date to avoid any late cancellation, returns or redelivery fees. With the exception of beds, mattresses and made to order sofas and armchairs, all of our furniture comes with a 7-day money back guarantee with which you can either exchange or return our products if you are not happy with them. Our returns and exchanges do come with fees shown in the table below. To avoid these fees, please ensure you have measured your home accurately and contact us no later than 3 full working days before delivery if you have any concerns.

Showroom Orders

For orders placed in our showrooms refer to the fee tabels below.

7 Day Money Back Guarentee
    First item Subsequent Items
Sofas (3+ Seater/Corner) Large £100 £50
Sofas (2 Seater) Large £100 £50
Armchairs Medium £50 £25
Footstools Small £20 £10
Wardrobes -Triple Large £100 £50
Wardrobes -Doubles Large £100 £50
Made to order Sofas Special Item - L No return allowed
Made to order Armchairs Special Item - M No return allowed
Made to order Footstools Special Item - S No return allowed
Beds - Single Special Item - M No return allowed
Beds - Doubles/King Size/Super King Size Special Item - M No return allowed
Mattresses Special Item - S No return allowed
Bedside Tables Small £20 £10
Benches and Stools Small £20 £10
Blanket Boxes Medium £50 £25
Bookcases Medium £50 £25
Breakfast Bar Tables Medium £50 £25
Chairs-Dining & stools Small £20 £10
Chest of Drawers Medium £50 £25
Clocks Small £20 £10
Coffee Tables Medium £50 £25
Computer Desks Medium £50 £25
Console Tables Medium £50 £25
Dining Chairs Small £20 £10
Dining Sets Medium £50 £25
Dining Table Medium £50 £25
Display Cabinets Medium £50 £25
Dressers Medium £50 £25
Dressing Tables Medium £50 £25
Lamp Tables Small £20 £10
Lamps Small £20 £10
Mirrors Small £20 £10
Nest of Tables Small £20 £10
Nursery Cots Medium £50 £25
Shoe Boxes Medium £50 £25
Side Tables Small £20 £10
Sideboards Medium £50 £25
Storage Cabinets Medium £50 £25
TV Cabinets Medium £50 £25
Late Cancellation/Failed Delivery
    First item Subsequent Items
Sofas (3+ Seater/Corner) Large £50 £35
Sofas (2 Seater) Large £50 £35
Armchairs Medium £25 £20
Footstools Small £10 £5
Wardrobes -Triple Large £50 £35
Wardrobes -Doubles Large £50 £35
Made to order Sofas Special Item - L 25% 25%
Made to order Armchairs Special Item - M 25% 25%
Made to order Footstools Special Item - S 25% 25%
Beds - Single Special Item - M 25% 25%
Beds - Doubles/King Size/Super King Size Special Item - M 25% 25%
Mattresses Special Item - S 25% 25%
Bedside Tables Small £10 £5
Benches and Stools Small £10 £5
Blanket Boxes Medium £25 £20
Bookcases Medium £25 £20
Breakfast Bar Tables Medium £25 £20
Chairs-Dining & stools Small £10 £5
Chest of Drawers Medium £25 £20
Clocks Small £10 £5
Coffee Tables Medium £25 £20
Computer Desks Medium £25 £20
Console Tables Medium £25 £20
Dining Chairs Small £10 £5
Dining Sets Medium £25 £20
Dining Table Medium £25 £20
Display Cabinets Medium £25 £20
Dressers Medium £25 £20
Dressing Tables Medium £25 £20
Lamp Tables Small £10 £5
Lamps Small £10 £5
Mirrors Small £10 £5
Nest of Tables Small £10 £5
Nursery Cots Medium £25 £20
Shoe Boxes Medium £25 £20
Side Tables Small £10 £5
Sideboards Medium £25 £20
Storage Cabinets Medium £25 £20
TV Cabinets Medium £25 £20

Online or Telephone Orders

For orders placed online or via the telephone please refer to the fee tabels below.

14 Day Money Back Guarentee
    First item Subsequent Items
Sofas (3+ Seater/Corner) Large £100 £50
Sofas (2 Seater) Large £100 £50
Armchairs Medium £50 £25
Footstools Small £20 £10
Wardrobes -Triple Large £100 £50
Wardrobes -Doubles Large £100 £50
Made to order Sofas Special Item - L £100 £50
Made to order Armchairs Special Item - M £50 £25
Made to order Footstools Special Item - S £20 £10
Beds - Single Special Item - M £50 £25
Beds - Doubles/King Size/Super King Size Special Item - M £50 £25
Mattresses Special Item - S £20 £10
Bedside Tables Small £20 £10
Benches and Stools Small £20 £10
Blanket Boxes Medium £50 £25
Bookcases Medium £50 £25
Breakfast Bar Tables Medium £50 £25
Chairs-Dining & stools Small £20 £10
Chest of Drawers Medium £50 £25
Clocks Small £20 £10
Coffee Tables Medium £50 £25
Computer Desks Medium £50 £25
Console Tables Medium £50 £25
Dining Chairs Small £20 £10
Dining Sets Medium £50 £25
Dining Table Medium £50 £25
Display Cabinets Medium £50 £25
Dressers Medium £50 £25
Dressing Tables Medium £50 £25
Lamp Tables Small £20 £10
Lamps Small £20 £10
Mirrors Small £20 £10
Nest of Tables Small £20 £10
Nursery Cots Medium £50 £25
Shoe Boxes Medium £50 £25
Side Tables Small £20 £10
Sideboards Medium £50 £25
Storage Cabinets Medium £50 £25
TV Cabinets Medium £50 £25
Late Cancellation/Failed Delivery
    First item Subsequent Items
Sofas (3+ Seater/Corner) Large £50 £35
Sofas (2 Seater) Large £50 £35
Armchairs Medium £25 £20
Footstools Small £10 £5
Wardrobes -Triple Large £50 £35
Wardrobes -Doubles Large £50 £35
Made to order Sofas Special Item - L £50 £35
Made to order Armchairs Special Item - M £25 £20
Made to order Footstools Special Item - S £10 £5
Beds - Single Special Item - M £25 £20
Beds - Doubles/King Size/Super King Size Special Item - M £25 £20
Mattresses Special Item - S £10 £5
Bedside Tables Small £10 £5
Benches and Stools Small £10 £5
Blanket Boxes Medium £25 £20
Bookcases Medium £25 £20
Breakfast Bar Tables Medium £25 £20
Chairs-Dining & stools Small £10 £5
Chest of Drawers Medium £25 £20
Clocks Small £10 £5
Coffee Tables Medium £25 £20
Computer Desks Medium £25 £20
Console Tables Medium £25 £20
Dining Chairs Small £10 £5
Dining Sets Medium £25 £20
Dining Table Medium £25 £20
Display Cabinets Medium £25 £20
Dressers Medium £25 £20
Dressing Tables Medium £25 £20
Lamp Tables Small £10 £5
Lamps Small £10 £5
Mirrors Small £10 £5
Nest of Tables Small £10 £5
Nursery Cots Medium £25 £20
Shoe Boxes Medium £25 £20
Side Tables Small £10 £5
Sideboards Medium £25 £20
Storage Cabinets Medium £25 £20
TV Cabinets Medium £25 £20