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COVID 19 and Company Update

COVID 19

Since the end of March 2020, at Oak Furnitureland, we’ve continued to keep the safety and well-being of our colleagues and customers our number one priority - and this won’t change.

Below you will find the latest updates on store openings, delivery scheduling and how we are keeping our colleagues and customers safe during these unprecedented times.

Store update:

Following the latest Government Guidelines, our Showrooms in England, Wales are Scotland have re-opened and we are looking forward to welcoming you back!

England:

Following the latest government guidelines, our showrooms reopened on Monday 12th April.

Scotland:

Following the latest government guidelines, our showrooms reopened on Monday 5th April.

Wales:

Following the latest government guidelines, our showrooms reopened on Monday 12th April.

Northern Ireland:

Our Belfast store has been temporarily closed since Monday 21st December. We look forward to opening our doors again as soon as we are permitted to.

Details on each store are listed on our Showroom pages.

Other ways to shop:

Our website is still open for business, and our online sales team are ready to take your call on 0800 440 2254 7 days a week from 9am - 9pm.

Virtual Appointments:

We are now offering virtual appointments which allow you to connect to a member of our virtual sales team, who will be able to walk you around our Showroom and show you our products from the comfort of your home. If you would like to book a virtual appointment please click here

Deliveries:

England, Wales and Northern Ireland:

If you have a delivery scheduled, the good news is that the government guidelines allow us to continue to deliver as normal. All of our deliveries are completed contact free, and our drivers will wear face coverings when delivering into your home.

Scotland:

We have resumed our normal delivery service. This means that any deliveries booked with Standard, Flexible or Premium Delivery can be delivered to the room of your choice.

If you have a doorstep delivery booked and would like to upgrade to our Standard delivery service, please log into your account.

Keeping our colleagues and customers safe:

We’ve implemented changes in store to ensure you have a safe and enjoyable shopping experience. These changes include a one way system to guide you safely around our store and Personal Protective Equipment for our colleagues. We are also limiting the number of customers in store at any one time, so with this in mind we have a designated queuing area outside where you are able to wait, in order to support social distancing safely.

We have introduced ‘Scan and Go Contact Free Shopping’ allowing customers to enjoy a completely contactless shopping experience when in store.

Our warehouse teams are temperature checked at the start of every shift, and are provided with Personal Protective Equipment, and we have updated our delivery guidelines to support a safe and hassle free delivery experience for both our customers and our colleagues.

We will continue to review and update our processes in line with government guidelines. If you do have any questions, please check our FAQs or contact us.

We know that this has been an incredibly challenging year for everyone, so we would like to take this opportunity to thank all of our customers for your support and patience throughout this time, and hope you and your families stay safe.

Company Update

As of 15 June 2020, Oak Furnitureland is operating under new ownership. This is a positive development for the company and will mean that we are in a much stronger financial position post COVID-19.

All customer orders and deliveries will be fulfilled as normal. If you have any questions about your order or delivery, you can call our hotline or log into your account on the website.

For additional information, please check our Frequently Asked Questions

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