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COVID 19

COVID 19

At Oak Furnitureland, the safety and wellbeing of our colleagues and customers is our number one priority, and this won’t change.

Whilst Government restrictions in retail settings across the UK have been lifted, below you will find details of the latest updates and measures we continue to have in place to keep our colleagues and customers safe:

  • Hygiene stations containing hand sanitiser (75% alcohol), latex gloves and face masks will continue to be located near the front entrance to our showrooms on both ground and first floor levels.

  • Additional hand sanitiser stations will be located throughout the showroom.

  • We recommend that our lift facilities in showrooms are used by one family or household group at a time.

  • Some of our colleagues may continue to wear face coverings.

  • Our showrooms will be cleaned thoroughly and regularly throughout the day.

  • We offer ‘Scan and Go Contact Free Shopping’ allowing customers to enjoy a completely contactless shopping experience when in any of our stores.

  • Our delivery guidelines will continue to support a safe and hassle-free delivery experience for both our customers and our colleagues.

We are continually monitoring the guidelines and advice provided by the UK Governments.

If you do have any questions, please check our FAQs or contact us.

Store update:

Our Showrooms in England, Wales, Scotland and Northern Ireland are open.

Details on each store are listed on our Showroom pages.

Other ways to shop:

Our website is still open for business, and our online sales team are ready to take your call on 0800 440 2254 7 days a week from 9am - 9pm.

Virtual Appointments:

We are still offering virtual appointments which allow you to connect to a member of our virtual sales team, who will be able to walk you around our Showroom and show you our products from the comfort of your home. If you would like to book a virtual appointment please click here

Delivery Update:

The COVID-19 pandemic continues to create challenges that are affecting some of our delivery timescales. Globally, the situation is impacting ports and shipping lanes, which are working their way through backlogs and delays, as well as an increased demand for their services. This then has a direct impact on the speed our furniture is delivered from our manufacturers overseas, to our distribution centres here in the UK.

To combat this, we have extended delivery times on products that we know are taking longer to arrive. This is why delivery time frames on some of our products may look longer than the normal fast delivery our customers expect from us.

Due to these issues, our Customer Service team is receiving a higher number of queries than normal. We are currently in the process of recruiting more Customer Service colleagues to reduce our call and email response times, as we know it is taking longer than it should to get through to us.

We are doing everything we can to resume the normal levels of service we pride ourselves on. Thank you for your support, patience and understanding.

Latest Delivery Guidelines:

Our normal delivery service has resumed and customers can choose from Premium, Flexible, Room of Choice and Doorstep delivery options at checkout.

For additional information, please check our Frequently Asked Questions