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Contact us / Account Login

How can we help you? Please select from the choice below

There is a problem with one of my items

If you think an item has a fault, or if you have received a damaged item, we will need to see pictures of the problem in order to give the best solution.
Please log in to your account, where you will be able to report the problem, or complete the contact form below.
Please be advised that due to the challenges driven by COVID-19, it may take up to 14 days to contact you, but please be assured that we will get in touch. If it is urgent, please call us on 0800 440 2254 Mon-Fri (9am to 5.30pm), and Sat (9am to 6.00pm) once you have uploaded your images

OR

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There has been an error finding your order, please fill in and submit the form again.
Loading Ordered Products

If you have received your delivery, and there is something missing from your order, please call us on 0800 440 2254 option 2, then option 2, Mon-Fri (9am to 5.30pm), and Sat (9am to 6.00pm). Please be advised that due to the challenges driven by COVID-19 we are experiencing exceptionally high call volumes, which may mean that you have to wait in a queue. We apologise for any inconvenience that this causes.

As your delivery is due to take place within the next 48 hours (72 hours in Northern Ireland), please call us on 0800 440 2254 to make sure we can help you before your items arrive. Please note, it is not always possible to make changes to deliveries within 48 hours (72 hours in Northern Ireland) and fees may be applicable.
There has been an error finding your order, please fill in and submit the form again.

Please fill out the below form and one of our team will get back to you as soon as possible. Please be advised that due to the challenges driven by COVID-19, it may take up to 14 days to contact you, but please be assured that we will get in touch. If it is urgent, please call us on 0800 440 2254 Mon-Sat 9am -6pm

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If you have a query about your order, please call us on 0800 440 2254 option 2, then option 2, Mon-Fri (9am to 5.30pm), and Sat (9am to 6.00pm). Please be advised that due to the challenges driven by COVID-19 we are experiencing exceptionally high call volumes, which may mean that you have to wait in a queue. We apologise for any inconvenience that this causes.

If you would like to make changes to your order, please call us on 0800 440 2254 option 2, then option 3, Mon-Fri (9am to 5.30pm), and Sat (9am to 6.00pm). Please be advised that due to the challenges driven by COVID-19 we are experiencing exceptionally high call volumes, which may mean that you have to wait in a queue. We apologise for any inconvenience that this causes.

If you have any questions when placing an order online, please call us on 0800 440 2254 option 1, 9am-9pm 7 days a week, where one of our sales team will be able to help you.

Please get in touch with our Customer Finance Team by

Email: customerfinance@ofl.co.uk

Telephone: 0800 440 2279

Writing:
Customer Finance Team
Oak Furnitureland,
Unit DC2,
Viscount Way,
South Marston Ind Estate,
Swindon,
Wiltshire
SN3 4TN

Or by using the form below:

When writing to us, please include full details of your complaint, as well as your full name, customer account number and first line of address.

Our Customer Finance Team aim to resolve all complaints as quickly as possible, so it would be helpful if you provide a contact telephone number and the best time to call to discuss your complaint. Complaints handled by our Customer Finance Team are usually resolved within 3 business days from receipt. If our Customer Finance Team are unable to resolve your complaint, it will be passed to our Customer Finance Manager, who will acknowledge your complaint within 5 business days. We’ll keep you informed at each stage of your complaint. We aim to issue our final response within 8 weeks from receipt of your complaint. If we are unable to resolve your complaint within 8 weeks, we will explain why and tell you when we expect to be able to resolve it. If we have provided our response to your complaint or been unable to resolve it within 8 weeks and you remain unhappy, as you do not feel it has been resolved to your satisfaction, you may be able to refer your complaint to the Financial Ombudsman Service.

The Ombudsman will only consider your complaint if you have given us the opportunity to resolve it first. We will confirm your right to refer to the Ombudsman and provide their contact details in our final response. The Financial Ombudsman Service’s contact details are:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567
www.financial-ombudsman.org.uk

Following these procedures will not affect your right to take legal action.

Finance Complaint Form

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