Below you will find answers to our most frequently asked questions.
These include videos presented by TV's Phil Spencer - explaining everything from who we are to the benefits of investing in solid hardwood furniture.
If you would rather talk to us directly to place your order, you can phone our team of trained advisors on 0800 440 2254. Simply call any time between 8am - 8pm 7 days a week. Alternatively, come and visit us at an Oak Furniture Land store.
We accept most forms of payment. The easiest method is to use our fully automated online credit card processing system. If you do not want to use your credit/debit card on the internet, we can also process credit card payments over the phone; please call 0800 440 2254 with the product details and have your card details to hand. We can also process payments via cheque (for orders over £1,500) or interest free finance, please call the number above to arrange this.
All credit card numbers are encrypted when the order is placed using 256-bit encryption. Thereafter payment is collected through our online credit card system via Barclays. There have been no documented cases of credit card fraud using our shopping system over the Internet.
We always display our entire catalogue of furniture on our website; unfortunately, if it is not listed then it is not available to buy. However, please do get in touch via our Contact Us page, as we always appreciate any feedback and suggestions.
Our prices are already incredibly competitive. However, if you have found an identical product elsewhere, please inform us using our Contact Us page, as we will always beat any competitor's price.
Each product on our website is advertised with an estimated dispatch date - please note that this is not a delivery date; it is the date we estimate dispatching the item to our carriers. Once the order has been dispatched you will receive a call from the carriers to arrange delivery.
When you place an order, you will receive an order confirmation email with an estimated dispatch date range for the entire order. This will be dictated by the item on the order with the longest lead time. If an item is out of stock, we will clearly state this on the individual item; if there are further unforeseen delays, a member of our team will contact you as soon as possible.
We offer free delivery on all orders provided you have an address on the UK mainland.
At the moment we are unable to deliver outside mainland UK. Deliveries to Northern Ireland, Channel Islands, Isle of Man, Scottish Islands, Isle of Wight are not possible at this time.
Please note, if you live in any of the following post code areas, your order may be delivered using a one man palletised distribution service:
KW11, KW13-14, IV27
All of the products sold on this site come with a full one year warranty, which guarantees the product for the first year of ownership.
Please refer to our Refund Policy.
In the instance that you are to be issued a refund, it will be processed via the same method that the initial payment was made. For example, if you paid for the item using a credit card, the refund will be made onto the same credit card.
For enquiries related to a return or refund, please use our Contact Us page. Filling in the contact us form will ensure we receive all the necessary information to resolve the matter as quickly and efficiently as possible.
If you have any questions about an existing order including delivery and after sales, please send us a message via our Contact Us page.
Alternatively you can call our Customer Service team, Monday to Friday between 9am and 6pm, on 0800 440 2254.
If you are unhappy with any aspect of our service, please contact us immediately using our Contact Us page and a member of our customer service team will be in touch.
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For only £39 per order, all items featuring "express delivery" can usually be delivered
within 7 working days.
Alternatively choose from a selection of delivery dates and pre-book a day convenient for you, all available dates will be shown clearly at checkout.
For only £39 you can choose any items displaying an "Express Delivery" logo, for a guaranteed delivery date to suit you. The dates available will vary in different postcode areas but will be made clear to you in the checkout process.
There is no limit on the amount of items that can be added to your basket for the £39 charge, this is per order and not per item.