Our Refund and Returns Policy Details

You have the right to cancel your order within 7 working days which commences the day after your delivery. You must notify us by email within 7 working days from delivery with your intention to return the item. After notification we will issue you a returns number to quote on the paperwork when returning the goods.

Please return goods with the original packaging with all components and accessories. Please return goods unused, and in 'AS NEW' condition. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. Please re-package as received in order for us to re-sell the item as brand new. If the carriers unwrap an item please ensure the packaging remains with the customer. Please do not allow carriers or any other party to destroy any packaging as we request the item to be returned with original packaging.

Returns and Refunds Enquiries:

Please email us at sales@oakfurnitureland.co.uk to arrange a returned item.

Please note:

We can arrange collection and return of the items at a cost of £50 per item.

Please do not return items without prior authorisation. The returns authorisation is valid for up to 7 days only from delivery.

Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

Refunds

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

For goods received back complete as NEW and unused including all accessories; you will be refunded the full invoice amount less cost of return.

Please take into account before purchasing our furniture that once items are dispatched from our warehouses the costs involved with return will be with the customer at £50 per box, therefore it is essential if canceling an order to let us know immediately to avoid unwanted items being dispatched.

Please note on rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this will rectify itself in a matter of days once the timbers adjust to their new enviroment and heating conditions, you may also find that simply swapping the drawers will remedy this. However on rare occasions the timber movement may not settle and you may need to sand or shave a small amount from a drawer or door, if so please shave from the bottom of the drawer front or from the side of the door as this will not be noticeable with regards to the look of the furniture. A simple touch of danish oil will then protect any adjustments made. Currently less than half of one percent ( 0.50% ) of our furniture is affected by timber movement ,however please could we ask you to bear in mind that you are purchasing natural timber products where slight timber movement in shipping is a slim possibilty. Therefore stiff drawers or doors will not be deemed as faulty or defective.This means you are purchasing our furniture on the understanding that any necessary simple adjustments would be need to be undertaken by the customer at the customers expense. If you do not wish to undertake any adjustments needed and wish to return the item we will of course offer a refund under our full 7 day moneyback offer. Please see our full terms and conditions for further details.