Refund and Returns Policy Details: Complete Peace of Mind

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The UK's largest retailer of solid hardwood furniture

Please retain the original packaging and white label with your S/C number on. In the unlikely instance that there is an issue with your order, these are essential to resolving your case as quickly and efficiently as possible.

PRE DELIVERY

You can cancel your order without penalty at any time prior to the goods being dispatched from our warehouse.

If the goods have left the warehouse and cannot be delivered due to reasons beyond our control, return charges will apply. These reasons include, but are not limited to:

The customer cancels the order after the items have been dispatched.
We are unable to complete the delivery due to access issues.
The customer is unavailable or unable to take delivery of the goods.

WITHIN 7 WORKING DAYS OF RECEIVING YOUR DELIVERY

We are confident that you will be delighted with your furniture. In the unlikely event that you should wish to return an item to us, we are pleased to offer a 7 day money back guarantee, commencing the day after delivery.

This means you have the right to cancel your order within 7 working days without charge; the only liability being for any return carriage costs.

If any items are incorrect, damaged or faulty you should notify us immediately by clicking here. You will need to provide us with the S/C number printed on the white label (found on the furniture).

Please return the item(s) in the same condition as received and in the original packaging. Once the items have been returned they will be inspected. You will receive your refund within 30 days of cancellation.

AFTER 7 WORKING DAYS OF RECEIVING YOUR DELIVERY

After this 7 working day period, we are unable to accept returns of any items purchased unless faulty.

EVALUATION OF FAULTY GOODS

Please bear in mind that you are purchasing a natural hardwood product which as a result of its inherent characteristics may require some minor adjustments after reaching the environment of your home. By purchasing our furniture you agree to undertake any simple necessary adjustments yourself. Certain issues will not be deemed as defective or faulty, for example:

On rare occasions, due to extreme climate changes in shipping, doors and drawers may swell slightly making them stiff to open. This issue will normally resolve itself within a matter of days once the timbers acclimate to their new environment; however an alternative remedy may be to move the drawers around. Occasionally the movement may not settle and a small amount may need to be shaved from the bottom of the drawer or door. A simple application of furniture wax will then seal any adjustments.
While every effort is made to match all colours and finishes, wood is a natural product and there may be variations in colour, grain pattern and shade. As is common practise when crafting hardwood furniture, certain degrees of filler may also be used to ensure a uniform finish.
Our furniture is handcrafted from natural hardwood timbers and accordingly there may be slight differences in size between products of the same description. All product dimensions specified by us are approximate.
As each product is crafted by hand, there may be differences in the spacing around doors and drawers; however, this will always be within our quality control tolerances.

Please refer to our 'Care Guide' for more information. Failure to care for your furniture in the recommended way will result in invalidation of your warranty. Should Oak Furniture Land deem it impractical to offer a replacement product for any item that is damaged or faulty, we reserve the right to offer a repair, an allowance for a repair, or alternatively a refund for your purchase.

Please note these terms do not affect your statutory rights.