The UK's largest retailer of solid hardwood furniture

Premium Delivery Service

The following information applies to any order assigned for delivery by our premium two-man delivery service, JB Direct

As soon as you receive your order confirmation email, please check it thoroughly to ensure we have all the details needed to facilitate a smooth delivery process; relevant contact telephone numbers, payment details and address are crucial. If any part of your order is incorrect, please inform us immediately by calling 0845 873 8088.

The date estimated for 'dispatch to carrier' is dictated by the item on your order with the longest lead time. This is because all goods must be in stock and be fully processed before the order is passed to our carriers.

After receiving your order confirmation, your next communication will be an email confirming that the goods have been dispatched to our JB Direct carriers. This will be followed by a call to you from JB Direct to arrange a delivery date. As this is a premium delivery service which requires meticulous planning on predetermined routes, please allow up to 10 working days after receiving your dispatch email for this call. The carrier will always endeavour to deliver your goods as soon as possible, but please be aware that the delivery dates in certain post codes or in exceptionally busy periods could take up to 21 days from the dispatch date.

Please note that the date our carrier offers for delivery will have been carefully chosen according to when their schedule places them in your post code area. Therefore, to ensure prompt delivery, please can we ask you to be as flexible as possible when offered a time slot; as the carriers may not be able to offer an alternative date immediately. Please note that your delivery will be made between Monday and Friday; at this time we do not offer a weekend service.

For your convenience, JB Direct will also offer a 4 hour time window on the agreed delivery date. After you have arranged both the date and time slot with the carrier, you will then receive a booking confirmation reminder email. Remember, you can also track your order on the website at any time by signing up for a password protected account.

Handy Delivery Tips

  1. Check measurements of furniture and access to your home

    2. It is important to check the measurements of your chosen furniture on our website and ensure there is adequate doorway and stair access. In the instance that a non faulty item has to be returned after dispatch due to reasons beyond the control of Oak Furniture Land (including aborted deliveries by the customer), the customer will be subject to return fees.

  2. Walk the route from lorry to room

    3. Go to the point in your home or apartment building where the delivery will begin and walk the path that the delivery team will take to carry your new furniture into your room of choice. Take your tape measure with you to measure any unusual door or ceiling heights or other twists and turns that might cause a problem. Your order will usually be delivered via a large lorry, so please be sure your property is accessible for this size of vehicle and call us prior to delivery if not. Problems can occur with long gravel driveways with tight access so please inform us prior to dispatch if this is applicable.

  3. Be helpful - clear and protect the route from lorry to room

    4. Please try to make the delivery as easy as possible for your delivery team. It is helpful if you can be at your residence to accept the delivery, because no one knows your home better than you do. If you are unavailable to accept the delivery yourself, please note that there must be someone over the age of 16 at your property to take the delivery for you.

    Remove any tripping hazards, furniture, ornaments or wall fixtures that will constrict the path. Please note that our drivers are not allowed to remove their shoes due to health and safety reasons. It is your responsibility to protect your floors and carpets. We recommend using sturdy brown paper secured with masking tape, however heavier items may require more substantial, purpose-made floor protection. Please judge what level of floor protection might be needed yourself and ensure that it is properly positioned before the delivery team arrives.

  4. Retain the original packaging and S/C number

    5. Please be aware that our delivery team will not unwrap or assemble any items. Our drivers operate to a strict timetable and it is important that any other deliveries that day can be met on time. It is important to unpack the items as carefully as possible and retain the original packaging until you are completely happy that there are no issues with your order. Please keep the white label with the S/C number printed on it (found on the furniture) as you will need to include this in any future correspondence with us.

  5. Check your new furniture for damage or items missing

    6. Should anything be amiss with your order, please contact us immediately by clicking here.

Please note that on rare occasions your delivery service could be subject to change, if this occurs you will be contacted prior to delivery to be informed of any changes.

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